General Information & Policies

Fair Use Content Policy

Definition

Hibu One Smart Sites do not limit the number of pages you can have. However, as part of the standard build, Hibu will include a fair and reasonable amount of client-supplied content. This approach balances flexibility for the client with clear standards for what is included in the build.

Fair Use Rules

Inventory / Product Listing Pages

• Hibu will build up to 50 items per site.
• Items may appear on a single page or across multiple pages, but the total per site will not exceed 50.
• Items may be duplicated from page to page if needed.
• Each item can include:
• One image
• Headline
• Description
• One call-to-action button (e.g., Request More Information, Email Us, or Download Product Specs)
• Sites will not include detailed inventory pages with multiple images, specifications, or PDFs for each item.
• For larger or more detailed inventories, Hibu may instead create a page that:
• Provides an overview/description of the inventory
• Includes up to 4 images
• Provides a single button to download a client-provided product inventory PDF
• Inventories beyond these rules are not included.

Example:  A granite supplier can showcase up to 50 individual granite options across one or more pages. If they have 200 varieties, Hibu may instead create an overview page with a few sample images and a downloadable catalog PDF.

Photo Galleries

• Core page (service/product page): Up to 1 photo gallery per page.
• Main gallery page: May contain up to 10 separate galleries.
• Gallery size: Each gallery may contain up to 100 images.
• Service-specific images:
• If a client supplies 3 or more images tied to a specific service (e.g., roofing projects, kitchens, bathrooms), those images will:
• Be included on the associated service page (in its gallery).
• Also be included in a unique gallery on the main gallery page.

Image Quality & Legacy Assets

• Legacy Note: Older assets from narrow layouts (e.g., 960px sites) often appear blurry or stretched on modern 1200px+ Hibu One Smart Site designs.
• Hibu may not carry over such images if they do not meet quality standards.
• Designers may use higher-quality stock or client-supplied replacements instead.
• Lower-quality client images may be placed in secondary sections or galleries, but not in hero positions.

Mandatory Transparency:

• If client-provided images are excluded from hero or other prominent placements, the designer must add a detailed assumption explaining why.
• This assumption must be pushed to DSC and included in client-facing communication (email).
• Transparency is required whenever supplied images are not used as the client may expect.

PDFs

• Hibu will upload up to 50 PDFs per site.
• Larger libraries of downloadable content are not included in the standard build.
  
  

Custom Forms

• Hibu will build up to 10 unique custom forms per site.
• Each custom form must have its own unique fields and purpose.
• Forms may be duplicated across multiple pages as needed, but no more than 10 distinct custom forms will be created.
• Custom forms with 10 or fewer fields may be placed on any page.
• Custom forms with more than 10 fields must be placed on their own dedicated page, which counts toward the site’s total page count.
• Form cannot exceed 25 fields
  

Springtime

Definition

Every Hibu One Smart Site includes Consent Management by Springtime. This platform provides cookie banners and related tools that help align websites with evolving data privacy regulations. By enabling visitors to accept or decline categories of cookies, Springtime helps businesses demonstrate transparency, build trust, and reduce the risk of non-compliance.

Why It Matters

Consumer trust in data privacy is low — in many industries, 90%+ of people say they don’t trust businesses with personal data. At the same time, U.S. states are enacting their own privacy laws to protect consumers:

• California (CCPA/CPRA)
• Virginia (VCDPA)
• Colorado (CPA)
• Connecticut (CTDPA)
• Utah (UCPA)
• Delaware (DPDPA)
• New Jersey (NJDPA)
• Montana (MTCDPA)
• Iowa (ICDPA)
• Maryland (MCDPA)
• Minnesota (MCDPA)
• Tennessee (TIPA)
• Nebraska (NCDPA)
• Penalties: Up to $7,500 per violation in some jurisdictions

These state laws differ in details, but most share common requirements around transparency, consent, data rights, and protection of personally identifiable information (PII).

Hibu One Smart Site Rules

• The Springtime consent management widget is automatically included with every new Hibu One Smart Site.
• The Springtime icon appears in the bottom-right corner of both desktop and mobile sites.
• By default, Springtime provides a cookie consent banner that allows visitors to:
• Accept only essential cookies
• Enable all cookies
• Customize which categories of cookies are active
• The widget’s position, size, and color cannot be altered.
• Springtime may be removed at the client’s request. However, it is strongly recommended that the purpose and benefits be explained before removal.
• Removal requires a Remedyforce ticket.

Script for Explaining Springtime Before Removal

"Springtime is included on your website to help protect your business and your customers. It manages consent for cookies and data collection, which is increasingly required by state privacy laws. Without it, your site may not clearly notify visitors about data use — which could impact trust and, in some states, carry compliance risks. We strongly recommend keeping it in place. If you’d still like us to remove it, we’ll need to create a Remedyforce ticket to process that request."

Default Options Explained

Visitors typically see two main options on the cookie banner:

• Necessary Only
• Loads only the cookies required for the site to function (e.g., session, security, or consent cookies).
• Does not include analytics, marketing, or personalization cookies.
• Ensures basic site usability but limits tracking and reporting features.
• Enable All
• Loads all cookie categories: necessary, analytics, functional, and marketing.
• Allows full use of tracking, ad personalization, and analytics reporting.
• Provides the most complete data for the business but requires explicit consent.

In addition, visitors may customize cookie categories individually:

• Analytics cookies – Help measure visitor interactions and site performance (anonymous data).
• Functional cookies – Remember visitor preferences (e.g., language or region).
• Marketing cookies – Track users across sites to deliver tailored ads.

Multi-Language (e.g., Spanish) Websites

Visitor Experience First

Modern browsers and devices (e.g., Chrome, Safari, and most mobile browsers) have built-in translation features.

• If someone’s browser or phone is set to Spanish (or another language), they will typically be prompted to automatically translate the page.
• This happens seamlessly, works across most major languages, and does not require any special setup in the site itself.

Because of this, clients generally do not need a separate Spanish (or other language) version of their site. Visitors can already access the content in their preferred language.

When Clients Request Foreign Language Content

If a client still wishes to include foreign language content, the following rules apply:

Rules and Guidelines

• Hibu will not:
• Create a splash page offering language choices (e.g., “English” vs. “Spanish”).
• Build a toggle system to switch between languages. The platform does not support this.
• Seek out or provide translation services.
• Edit or QA foreign text for grammar or spelling.
• Set up accounts, upload scripts, or generate embed codes for translation widgets.
• Hibu will:
• Create a hybrid site if the client supplies foreign language copy.
• Accept foreign language content, provided it does not exceed 50% of any page.
• Require English text first, followed by the foreign text on each page.
• Use English only for on-page SEO (title tags, meta descriptions, alt tags).
• Insert a client-supplied third-party translation widget (e.g., Yandex), if code is provided.