Additional Header Phone Numbers
Additional Header Phone Number
Effective Date: February 25, 2026
Last Updated: February 23, 2026
Hibu Policy
Hibu One supports one phone number in the header.
If a client requests multiple phone numbers in the header, the primary header phone number and CTA lead-in must be replaced with a single button (e.g., “Contact Us” or “Call Us”) that triggers the approved template pop-up:
- Multi-Phone Pop
- This pop-up is pre-built within the site template and located under Pages → Pop-Ups.
- No custom pop-ups, duplicate builds, or structural modifications are permitted.
- Multiple phone numbers may not appear inline in the header.
Definition
The Additional Header Phone Numbers feature replaces the static header phone number with a button that opens a pre-built modal containing multiple clickable phone numbers.
The Multi-Phone Pop supports up to 10 phone numbers.
- On desktop and tablet, numbers display in two columns (up to five per column).
- On
mobile, numbers display as a single vertical column (up to 10).
Purpose / Why It Matters
The header is a controlled, high-visibility conversion area. Limiting it to one phone number preserves clarity, hierarchy, and performance.
The structured pop-up solution:
- Maintains header layout integrity
- Prevents visual clutter
- Supports multi-location or multi-line businesses
- Ensures consistent cross-device behavior
- Eliminates custom structural deviations
This protects usability and product consistency.
Rules & Guidelines
Header Structure
- Only one phone number may appear directly in the header.
- If multiple numbers are required, the header phone number must be replaced with a button.
- The button label may read “Contact Us,” “Call Us,” or another approved contact-based label.
- Multiple phone numbers may not appear inline in the header.
Approved Pop-Up Types
Only the pre-built Multi-Phone Pop may be used.
- Supports up to 10 phone numbers.
- Located under Pages → Pop-Ups in the site template.
- Must not be recreated, redesigned, or duplicated.
- Structural edits are not permitted.
Desktop & Tablet Column Distribution
On desktop and tablet:
- Numbers display in two columns (maximum five per column).
- Column balancing is controlled at the desktop level and carries over to tablet automatically.
- Teams must organize numbers intentionally to maintain visual balance.
Standard placement approach:
- Begin in the left column, placing numbers top to bottom.
- Once the left column is filled (up to five), continue in the right column, top to bottom.
Exception:
- If there are only two numbers, they may be placed left and right for visual balance.
- Columns must appear balanced and intentional.
Labeling Restrictions
Each phone number must include a clear identifying label (e.g., town, office name, service area).
Label requirements:
- Labels must represent a legitimate location, office, or geographic identifier.
- Labels must be concise.
- Labels should fit on a single line when possible.
- Multi-line wrapping should be avoided.
- Font size may be slightly reduced if necessary to preserve single-line presentation.
- Readability may not be compromised.
- Promotional language is not permitted.
Ordering standard:
- Unless otherwise directed, locations or towns must be listed in alphabetical order.
- If alphabetical order is not used, the client must specify the preferred order.
Linking Standards
- The implementing team must follow current Additional Locations and Location Profile rules when linking phone numbers.
- Phone numbers must connect to the Content Library Business Information when applicable.
- All numbers must be clickable.
- No independent or hard-coded phone numbers outside of approved data sources.
Design Standards
- The header button must follow established Hibu One button standards.
- Styling must align with the site’s approved brand palette.
- Visual balance and clarity are the responsibility of the implementation team.
- Structural redesign of the pop-up is not permitted.