Copy, Tone, and Audience Fit
Copy, Tone, and Audience Fit
Effective Date: February 1, 2026
Last Updated: February 1, 2026
Definition
- AI generates the initial copy for Hibu One Smart Sites. Copywriters and QA refine that content to ensure it is accurate, clear, brand-appropriate, and designed to convert. Copy plays a critical role in the 3-30-3 Rule: while motivating factors and the headline hold visitors past the first 3 seconds, it’s the copy and tone that keep them engaged for the next 30 seconds — long enough to prove value and encourage deeper exploration.
Overall Expectations
- Copy must be professional, approachable, and conversion-focused.
- Tone should match the business type (serious, professional, casual, etc.) and remain consistent across the site.
- Copy should emphasize benefits over features and always guide visitors toward a CTA.
- Clear, scannable formatting (headings, bullets, short paragraphs) ensures visitors can quickly find what matters.
- Copy must reinforce motivating factors and extend them with supporting detail, proof points, or offers.
What to Look for When Editing AI Copy
Copywriters and QAEs should refine AI content as usual, with a focus on carrying users from attention (3 seconds) → value (30 seconds):
- Fix formatting issues (spaces, breaks, headings).
- Verify CTAs are present, varied, and linked correctly. Limit to one CTA per paragraph.
- Remove clichés, fluff, hallucinations, or repetition.
- Confirm tone consistency and proper use of the Name of Business (NOB).
- Ensure copy connects back to Speed, Quality, Offer, and Trust factors where appropriate.
- Check spelling, grammar, and American English consistency.
Adding Additional Content
- Insert new content within the main text block before the Contact Us section on internal pages.
- Maintain heading hierarchy (H2/H3).
- Align new copy with the site’s chosen tone and ensure it includes a CTA.
Copywriter & QAE Responsibilities
- Copywriters: Refine AI text, add CTAs, ensure accuracy, and expand motivators into persuasive supporting copy.
- QAEs: Verify edits, confirm consistency, and ensure the site is conversion-ready by supporting the 3-30-3 flow (attention, value, conversion).